Another letter from a satisfied tenant:
Hi Debbie,
I know that many times tenants seem to take service for granted and without appreciation. However, I have had two serious problems here. One was the furnace which would not turn off and was a fire hazard, and the other was the sparking fan which could have caused a fire had I as usual left it on after a shower to turn off once I got back from the store.
My point is that as I reported the problems to you, they were addressed by management immediately and completely and impressively. Also, the fact that management helped me to store my winter tires and also has worked with me on the pension payment time schedule reference rent payments for my portion of the rent was also much appreciated.
So, I want to thank you and the owners for such great and understanding service. It is very much appreciated and totally NOT taken for granted.
Thanks,
Paul